Vibedoo Terms of Service

Effective from 15 October 2026 (previous version: from 14 October 2026). By using Vibedoo, you accept these Terms. This is an English translation; if it differs from the Polish version, the Polish version prevails.

§1. Who we are

Vibedoo is operated by Dev IT Adam Woźny, ul. Zwardońska 30A, 43-316 Bielsko-Biała, Poland, registered in the Central Register and Information on Economic Activity (CEIDG), tax ID (NIP) 9372601350, REGON 384722342 (“operator”, “we”).
Contact: contact@vibedoo.com.
These Terms are the terms of providing electronic services within the meaning of the Polish Act of 18 July 2002 on providing services by electronic means.

§2. What Vibedoo is

Vibedoo is a mobile app for meeting new people. It lets you browse other users' profiles, show interest and chat with people you've matched with mutually (a “match”).
The app's basic features are free. Extra features and higher limits are offered in the paid Premium subscription, along with one-time packs of direct messages, as described in §10.
We don't guarantee that you'll find a match or that other people are who they say they are. Unless the app says otherwise, we don't verify users' identities.
How we choose profiles: the app automatically chooses who to show you. The main criteria are your settings and preferences and those of the other person, in particular distance, age, gender and who you're both looking for. Distance is measured from the phone's location or, for someone who has set a fixed location with Premium, from the place they picked. The order of profiles may also depend on other factors, e.g. activity in the app. You can change the settings that affect which profiles you see in the app at any time.
We keep developing the app: we may add, change or withdraw features for valid reasons, e.g. to improve the app, for safety or technical reasons, or because of changes in the law. This doesn't cost you anything extra. If a change significantly and negatively affects your access to or use of the app, we'll tell you in advance, and you can then delete your account.

§3. Who can use Vibedoo

Vibedoo is only for adults aged 18 or over.
You can't create an account if we previously deleted your account for breaking these Terms. The phone number of such an account can't be used to create a new account (details: Privacy Policy).
You may only have one account.

§4. Account and profile

You create an account in one of the ways available in the app, e.g. with a phone number confirmed by a code sent by SMS, or with a Google account. The phone number and account you use must be yours.
When creating your profile you give the details the app asks for, including your first name, date of birth and at least one photo. Some profile details are optional.
Your profile must be truthful and about you. Some details, e.g. your date of birth, can't be changed later by yourself.
Other users see information from your profile, including your first name, age, photos and approximate distance from them. If you or the other person has a fixed location on (§10(13)), the city and distance shown refer to the chosen place, not to where someone actually is. We don't show them your phone number, e-mail address or date of birth. Details are in the Privacy Policy.
Never share sign-in codes with anyone. You're responsible for access to your phone and the account you sign in with, and for what happens on your account. If you change your phone number, tell us before it's passed on to someone else.

§5. Community rules

Vibedoo has zero tolerance for the content and behaviour below. In particular, it's forbidden to:

impersonate someone else or create fake profiles;
post nude, sexual or violent photos, or photos of other people without their consent;
post any content involving minors;
harass, threaten, use hate speech, discriminate against or insult others;
send unwanted sexual content;
spam, advertise, scam (including so-called romance scams), or extort money or data;
offer or request sexual services for payment;
publish other people's personal data, such as a phone number or address;
use the app in an automated way (bots, scripts) or try to bypass its security;
do anything else that breaks the law.

These rules apply to everything in the app: profiles (the voice intro included), photos and messages, voice messages included.

§6. Reporting and blocking

You can report or block any user directly in the app, e.g. from their profile or from a chat.
After a block you won't see each other in the app anymore, and your match and chat disappear. The blocked person isn't notified.
Reports are anonymous: we don't tell the reported person who reported them. To assess a report, we review the reported person's profile (including their voice intro and its transcript) and your chat, including their voice messages.
Anyone, including people without an account, can report illegal content to us at contact@vibedoo.com. The notice should identify the content or profile and explain why it's illegal.
We handle reports promptly, diligently and objectively.
For matters under Regulation (EU) 2022/2065 (the Digital Services Act, DSA), the point of contact for users and authorities is contact@vibedoo.com; you can contact us in Polish and English.

§7. Moderation and consequences of violations

We use automated tools, e.g. text filters, automatic photo analysis and transcribing the profile voice intro, to detect content that isn't allowed. They may block content from being posted, e.g. offensive words (spoken in a voice intro too), links, contact details or sexual photos; the app then tells you why. If you think content was blocked by mistake, write to us and a person will review it. All other moderation decisions, including removing published content or accounts, are made by a person.

If content or behaviour breaks these Terms or the law, we may remove the content or limit its visibility, restrict access to some features, suspend the account or delete it.
We tell you about the decision using your account's contact details (e.g. by SMS or e-mail), with a statement of reasons: what broke the rules, on what basis, and how to appeal. We don't, where doing so would be unlawful or would put others at risk.
You can appeal a decision within 6 months by writing to contact@vibedoo.com. Appeals are handled by a person, not an automated system.
We report content that may indicate a threat to life or a crime against children to the relevant authorities.

§8. Staying safe when meeting

Meeting people you got to know in the app is at your own responsibility. For a first date, pick a public place and tell someone close to you where you'll be.
Never send money to people you met in the app.
You can report inappropriate behaviour on a date in the app or at contact@vibedoo.com. If you're in danger, call 112.

§9. Your content

Your photos, bio and messages remain yours. You grant us a non-exclusive, free licence to store them and show them to other users in the app for as long as your account exists.
You confirm that you have the rights to the photos you post and that the people in them agreed to it.
You can edit and delete your content to the extent the app allows.

§10. Premium and message packs (paid services)

Premium is an optional paid subscription that extends what the app lets you do, e.g. removes or raises the limits on likes and messages, or lets you set a fixed location. The current scope of Premium and the price and billing period of each plan are shown in the app, on the Premium screen, before you buy.
You buy Premium in the app, through the app store on your phone (Google Play or the App Store). The store handles the payment on its own terms and shows the price, including taxes, before you confirm. The Premium agreement is concluded when the purchase is confirmed in the store.
The subscription renews automatically for further periods of the same length until you cancel it. You cancel it in the store's subscription settings, at least 24 hours before the end of the current period. After you cancel, Premium works until the end of the paid period. Deleting the app or your account does not cancel the subscription.
Premium is linked to your Vibedoo account and to the store account the subscription was paid from. If you delete your account and create a new one, you can restore an ongoing subscription on the new account with the “Restore purchases” button.
A renewal costs the same as the purchase, unless we change the price under point 6. If the app presented a price as a launch price, you keep it for as long as your subscription keeps renewing without a break.
We may change Premium prices for new purchases. We may change the price of an ongoing subscription only for valid reasons (e.g. changes in taxes, costs or the scope of Premium), telling you at least 30 days before the renewal it applies to. If you don't agree, you can cancel the subscription before that renewal.
We may change the scope of Premium as described in §2(5), including the values of limits and adding or withdrawing features. If a change significantly and negatively affects Premium during a paid period, we'll tell you in advance. You can then withdraw from the Premium agreement within 30 days of the change (or of being told about it, if that was later), and we'll refund the part of the fee for the unused period.
As a consumer, you can withdraw from the Premium agreement without giving a reason within 14 days of the purchase. By buying Premium, you ask for it to start right away. If you withdraw, we'll refund the fee minus an amount proportional to the time Premium was active. Tell us at contact@vibedoo.com or through the store where Premium was bought. Refunds are made through that store.
If we delete your account or limit your access to Premium for breaking these Terms (§7), we don't refund the fee for the remaining period, unless the law says otherwise. Cancel the subscription in the store's settings in that case.
Complaints about Premium are handled as described in §13. Payment issues (e.g. being charged twice) can also be reported to the store.
Direct messages (sent from Discover before you are a pair) are limited: every account starts with a few free messages, and then one free message charges up again after the previous one is used, more often with Premium. The current limits are shown in the app. You can also buy a one-time pack of messages, with or without Premium: the messages bought go onto your account, never expire and are used when you have no free one. The number of messages in a pack and its price are shown in the app before you buy. A pack is not a subscription and does not renew. You buy it through the store as described in (2). Unused messages are lost when the account is deleted and cannot be exchanged for money.
A pack is delivered right after the purchase. By buying it, you ask for it to be delivered immediately and acknowledge that you lose the right to withdraw once it is (Art. 38(1)(13) of the Polish Consumer Rights Act). Complaints, e.g. when the messages didn't reach your account, are handled as described in §13.
Fixed location (part of Premium): in Settings you can pick a place the app shows you profiles from; people there see your profile with that place and the distance from it. You can turn it off in Settings at any time, and when Premium ends it turns off by itself and the app goes back to your phone's location. Don't use it to mislead others about where you are (§5).
Incognito (part of Premium): in Settings you can make only people you like see you in Discover. When Premium ends, Incognito turns off by itself and your profile is shown again to everyone it suits.
Pause (free): in Settings you can hide your profile in Discover for a chosen time or until you turn it off. Meanwhile we don't show you to anyone new and you don't browse new people, but matches and chats work as usual. After the chosen time your profile comes back by itself.

§11. Technical requirements

You need a smartphone with an up-to-date version of iOS or Android, internet access and a sign-in method the app supports (e.g. a phone number from a supported country or a Google account). To show people nearby, the app needs access to your phone's location. Notifications are optional.

§12. Liability

We aren't responsible for other users' content and behaviour, including outside the app, without prejudice to our obligations under the DSA.
We work to keep the app running without interruptions, but we don't guarantee it will always be available. We may temporarily switch off the app or part of it for maintenance.
Nothing in these Terms limits your statutory rights as a consumer.

§13. Complaints

Send complaints about how the app works to contact@vibedoo.com. Describe the problem and give details we can identify your account by (e.g. your phone number or e-mail address).
We reply within 14 days.
You can also use out-of-court dispute resolution, e.g. help from a municipal or district consumer ombudsman in Poland, or the consumer bodies of your country.

§14. Term of the agreement and deleting your account

The agreement to use Vibedoo is concluded when you create an account, for an indefinite period. It ends when the account is deleted.
You can delete your account at any time in the app's settings, or without the app: vibedoo.com/en/delete-account.
Deleting an account is irreversible: we erase your profile, photos, matches and messages. Some data, e.g. reports, is kept longer as described in the Privacy Policy.
We may delete an account in the cases described in §7. Deleting an account does not cancel a Premium subscription in the store (§10(3)).
We keep Vibedoo for people who actually use it. If you don't open the app for 30 days, we stop showing your profile in Discover and among other people's likes. Your matches and chats stay, and your profile is back as soon as you open the app.
An account not used for 90 days (a year while the profile is paused) is deleted as in point 3. Before that, 7 days and 1 day before the deletion, we send a notification from the app. Opening the app is enough to keep the account. We don't delete an account this way while a paid Premium period is running or while it holds direct messages you bought and haven't used.
If you start creating an account but don't finish your profile, we delete the account, with any photos you added, 30 days after your last sign-in.

§15. Changes to these Terms

We may change these Terms for important reasons: changes in the law or decisions of authorities, changes to the scope of our services or new services (including paid ones), technical changes, keeping users safe or preventing abuse.
We tell you about changes in the app, by SMS or by e-mail at least 14 days before they take effect. If you don't agree, you can delete your account before that date.
Purely editorial changes, changes in your favour, or changes the law requires us to make immediately may take effect sooner. We tell you about them without delay.
Developing and changing the app's features as described in §2(5) isn't a change to these Terms.

§16. Final provisions

These Terms are governed by Polish law. This doesn't deprive a consumer of the protection given by the laws of the country where they live.
How we process personal data is described in the Privacy Policy.